Good to know
Frequently asked questions
Everything you need to know about booking, visiting and caring for your hair.
How do I book an appointment?
Use the Book button at the top of any page. Choose your service, pick a stylist and select a time. You’ll receive an email confirmation straight away, and a reminder before your visit.
Can I choose my stylist?
Yes. After choosing a service you’ll see every stylist who offers it, and their real availability when you pick a date.
How do I cancel or change my booking?
Your confirmation email includes a link to cancel. To move an appointment, cancel and rebook, or call us and we’ll do it for you. Please give us at least 24 hours’ notice.
What if I’m running late?
Give us a call. We’ll always try to fit you in, but if you are more than 15 minutes late we may need to shorten or rebook your service.
Do I need a patch test for colour?
New colour clients need a quick, free patch test at least 48 hours before their appointment. Pop in any time during opening hours.
How can I pay?
You pay at the salon after your appointment. We accept cash and all major cards. No deposit is needed to book online.
Do you cut children’s hair?
Yes, we welcome children aged 4 and up. Book a Gentlemen’s Cut or Signature Cut and add a note with their age.
Still have a question? Get in touch